People who may qualify for Patient Transport

  • May need qualified assistance en route
  • Are registered with a Kent and Medway GP
  • Are registered with a GP in Bromley or Bexley and are travelling to an appointment in Kent or Medway
  • Are going to or from an NHS appointment (not emergency or privately-funded care) OR home from a hospital stay
  • Are going for physically demanding treatment, such as dialysis
  • Cannot use other forms of transport because of their medical or physical condition

People who are unlikely to qualify for this service

  • Can take public transport or a taxi
  • Can drive themselves or get a lift to their NHS appointment
  • Are registered with a GP outside the Kent and Medway area
  • Do not have trouble moving around and getting out and about
  • Are going to a routine appointment with their GP or practice nurse

What happens if I am not eligible?

G4S will assess your eligibility against NHS England set criteria. These will ensure that patients in most need are prioritised and all requests are considered fairly and consistently. If you are assessed as not being eligible, you will be given details of alternative methods of transport in your area. Do remember your transport requirements and eligibility could be different for outward and homeward journeys, particularly after extensive treatment.

If you are not eligible for our service you may be eligible for the NHS healthcare travel cost scheme or travel with a Voluntary Car Scheme in your local area.  Please see the following links for your VCS -

Kent -



Medway (Page 6-7) of the following guide -



You may also be eligible for the NHS Healthcare Travel Scheme.  Please visit







Book Patient Transport by calling:

0800 096 0211